In settings, choose ‘Local device security options’. The profile type is ‘Endpoint protection’.

As Platform choose ‘Windows 10 and later’. In the new profile wizard, choose a name. Navigate to the Microsoft Endpoint Manager console. Create a configuration profile in Intune to deploy a UAC fix for Quick Assist Be aware that this solution for Quick Assist is to turn this secure desktop feature off, lowering security a little. This is due to UAC Secure Desktop feature kicking in. While working on a project at a customer, we noticed that when using Quick Assist or TeamViewer, as we run an application or command as admin in a remote session, the UAC prompt would turn up on the computer, but the remote session gives a black screen. By allowing a trusted friend, family member, or Microsoft support person to access your computer, you can troubleshoot, diagnose technological issues, and receive instruction on your computer. Quick Assist is a Windows 10 application that enables two people to share a device over a remote connection. Delivering remote support with Quick Assist or TeamViewer.

Coming from Dame Ware to give remote support.

Hybrid Joined Intune MDM managed devices.

This article will describe how to fix the black screen in Quick Assist or Teamviewer with Intune.

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